The Purpose Behind Visma AI Works (prev. Provad)

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Visma AI Works', previously known as Provad, journey began nearly seventeen years ago. That's a long time to be on the road, foot on the pedal... 

During the years, we've reinnovated our business three times, but what've persistently held on to our purpose and passion to build better customer service, customer experiences and ways to measure, improve and lead customer-facing interactions.

Joining the Visma family in early 2019 was an opportunity for us to make Visma AI Works even stronger and accelerate our business.  for what we want to achieve in the world also grew. 

The company (previously known as Provad) was given a new name – one that truly
embodied the new direction: Visma AI Works.
 
Under the new name, we started our journey to improve customer processes
with intelligent automation, a comprehensive contact center service and unique tools for 360 customer experience.

With the unique combination of technology, AI and premium service, our ambition was clear: to make time for meaningful work and H2H interaction.

We're working hard to become one of the top players in the AI business – we have the people, customers and technologies for it, but to keep learning and getting better, we'll put our core values in the focus and let them guide our everyday work:

Care

We take care of each other and our customers because satisfied employees and
customers are the cornerstones of our business.

We believe work should be meaningful for everyone – our own people and the employees of our customers.

Impact

We do things that have an impact and leave a positive mark. Our expertise
and passion drive us towards solving problems, no matter their complexity.

At the end of the day, we want to do everything our power to make the world a little more simple and life a little easier. 

Improvement

We experiment and innovate boldly and learn every day. We're
always looking for opportunities to do things better and improve our technologies.

The future is unclear, but we do our best to keep an eye out for what's coming and stay two steps ahead.

Your business and peace of mind is our business.

So, if you want to hear more about building smoother operations while improving employee and customer satisfaction, shoot us an email or give us a call

If you're not in the mood to talk, check out some of our amazing customer stories and when you're ready, we'll be here – hope to hear from you soon.